Track your order
Your confirmation email carries the order number and, once the parcel is scanned, a tracking link. Tracking usually appears three to five days after you order.
It then goes quiet for several days while the parcel is consolidated and flown. That silence is normal on this route and does not mean the parcel is lost. Tracking wakes up again when it clears US customs and hands off to USPS or UPS.
Can't find the email? Check spam, then email hello@cindergrill.com with the name and address you ordered under and we'll resend it.
If it passes 30 business days with no delivery scan, email us: we send a replacement or refund you, your choice.